Returns Policy
15.1. Unless you notify screwfactory to the contrary by email or telephone within fourteen (14) days of delivery of any Products and such notification is confirmed in writing within seven (7) days of its receipt by screwfactory, the Products shall be deemed to have been accepted by you.
15.2. screwfactory will accept product returns and provide you with (at screwfactory discretion) a replacement for the Product (subject to availability), an exchange voucher, refund or repair where the Product delivered:
15.2.1. is faulty or is not of merchantable quality;
15.2.2. is not fit for its intended purpose;
15.2.3. does not match the description on our Site; or
15.2.4 otherwise fails to meet any mandatory guarantees imposed by applicable laws.
15.3. Notwithstanding the above section 15.2, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to: (i) cancel your service contract with us; and (ii) to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods or to cancel the contract for the service and obtain a refund for any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or services.
15.4. If there is a problem with a Product delivered to you including if it is covered under a warranty from the manufacturer, you can contact us on 0265572226 or email info@screwfactory.com.au and one of our Customer Service Team will assist with your request. To enable us to evaluate your return request, please make sure you are able to provide our Customer Service Team with the following information:
15.4.1. the Order number, invoice number or receipt number;
15.4.2. a detailed description of the problem or the reason for your request to the return the Product;
15.4.3. photograph(s) of product that is damaged during transportation (if a photograph is required, we will advise you which email address to send it to); and
15.4.4. your name and contact details.
15.5. We will evaluate your return request and issue you with a Returns Authorisation Notice once we have received details of your return request. We will send you full return instructions and return address. If we feel the problem described requires clarification, we may contact you to clarify in order to provide more efficient service
Shipping
11.1. screwsman currently ships orders to Australian only.
11.2. Please allow at least ten (10) working days for delivery from the receipt of your order and payment for your order for delivery of purchased Products. Delivery time is subject to stock availability, this period may be extended by up to 30 days by us and we will endeavour to provide you with reasonable notice of that extension.
11.3. A number of different delivery methods may be used depending on the type of order.
11.4. If the delivery is by courier, Products will not be delivered to an unattended address. The courier requires a signature from an occupant at the specified delivery address. If no one is available to sign for the parcel a card will be left and the parcel re-directed to the nearest courier depot. The customer is then responsible for collecting the parcel from that depot or paying an additional charge for re-delivery.